Legal

Terms of Service

Last updated: 21st March 2026

Delivery and Acceptance

Delivery

If applicable, Entitle AI shall deliver one copy of the Entitle AI Product to the Client within the mutually agreed timeframe, as specified in the relevant Statement of Work (SOW).

Acceptance

Unless otherwise agreed in the SOW, the Entitle AI Product shall be deemed accepted upon delivery.

Licence and Access

Grant of Licence

In consideration of the fees paid by the Client, Entitle AI grants the Client a non-exclusive, limited licence or right to use the Entitle AI Product for the term specified in the contract. This licence allows the Client to access and use the Entitle AI Product solely for its internal business purposes, as further detailed in the contract.

1. Permitted Use

• The Entitle AI Product shall only be used in its as-is form for processing the Client's data to support the Client's normal business activities.
• The Product must not be used for the benefit of any person other than the Client's employees without prior written consent from Entitle AI.

2. Prohibited Actions

The Client shall not:

• Copy, adapt, reverse engineer, decompile, disassemble, modify, or create derivative works of the Entitle AI Product.
• Use the Product to build or assist in building products or services competitive to the Entitle AI Product.
• License, sell, rent, lease, transfer, assign, distribute, host, outsource, or commercially exploit the Product beyond what is expressly permitted under this Agreement or the SOW.

3. Third-Party Programs

Any third-party programs incorporated into the Entitle AI Product are subject to the terms communicated to the Client and deemed part of the licence unless otherwise expressly stated.

Client Responsibilities

1. Operational Requirements

Provide the necessary environment and resources required to operate the Entitle AI Product, as detailed in the SOW.

2. Usage Limits

Ensure the number of users does not exceed the limits specified in the contract.

3. Records and Audits

• Maintain accurate records of usage and user access and provide these to Entitle AI upon request.
• Allow Entitle AI, with reasonable notice, to inspect premises and systems to verify compliance.

4. Unauthorized Use

• Notify Entitle AI immediately of any unauthorized use of the Product.
• Pay fees to regularize such unauthorized use, as determined by Entitle AI's commercial terms.

5. Environmental Changes

Inform Entitle AI in advance of any modifications to the Client's infrastructure that may affect the Product's performance. Entitle AI shall not be liable for disruptions caused by such changes.

Maintenance Releases

Entitle AI will provide all maintenance releases generally available to its clients for the Entitle AI Product, as applicable.

Fees

The Client shall pay fees as described in the applicable Purchase Order, Master Service Agreement, or SOW.

Export Compliance

The Client agrees to comply with all relevant export laws and regulations, including the U.S. Export Administration Regulations. The Client shall not export the Entitle AI Product or related technical data in violation of any applicable export laws without obtaining the necessary licenses or approvals.

Disclaimer of Warranties

The Entitle AI Product is provided "as-is" without warranties of any kind. Entitle AI disclaims all express, implied, statutory, or other warranties, including but not limited to merchantability, fitness for a particular purpose, non-infringement, and uninterrupted functionality. Entitle AI does not guarantee uptime, availability, or compatibility of the Product with any specific systems.

Intellectual Property Rights

1. Ownership

All intellectual property rights in the Entitle AI Product, including updates and maintenance releases, remain the exclusive property of Entitle AI or its licensors. The Client is granted only a limited right to use the Product as specified in this Agreement.

2. Feedback

The Client grants Entitle AI the unrestricted right to use any feedback, suggestions, or ideas related to the Product without obligation or compensation.

3. Aggregated Statistics

• Entitle AI may monitor and compile aggregated and anonymized usage data for analytics and improvement purposes.
• Such data will not identify the Client or include confidential information.

Client Data

The Client represents and warrants that any data it introduces into the Entitle AI Product complies with applicable laws and does not infringe third-party rights.

Termination

1. Termination by Entitle AI

Entitle AI may terminate the Agreement or suspend access to the Product immediately if the Client breaches the Licence and Access or Intellectual Property Rights sections, or commits a material breach of the Agreement.

2. Post-Termination Obligations

• Upon termination, the Client must immediately cease all use of the Product and either return or destroy all copies of it, certifying such destruction upon Entitle AI's request.
• The Client must settle any outstanding payments due to Entitle AI.